How ISO certification assists Intellias in delivering state-of-the-art solutions to its customers?

The success of every enterprise undeniably depends on its ability to satisfy customers' needs, requirements and expectations. It is particularly important for IT companies, operating in the highly competitive, dynamically changing environment and ultimately relying on strict conformity to the quality standards.

Thus, for Intellias ISO certification is one of the pillars for reinforcing commitment to quality and powerful instrument for researching and understanding customer needs and expectations.

Quality policy & objectives

Intellias is devoted to constant improvement of its quality management system by implementing the fundamentals of its Quality policy, Quality objectives and other corresponding documents. Other contributing factors aimed at increasing the effectiveness of the quality management system incorporate internal audit results, data review, corrective and preventive actions. First-hand involvement of the company's top-management in the quality procedures facilitates the organizational success of Intellias quality management system.

Closely adhering to ISO requirements, Intellias creates optimal prerequisites for the implementation of corporate mission and values. Our Quality policy is optimally focused on strengthening our capability not only to meet, but also to exceed customers' expectations.

							Click on process groups to see processes

The group of processes aimed at continuous maintenance and improvement of quality management system effectiveness according to ISO 9001:2000 and internal company standards. The process of documenting of the most crucial quality management system procedures, ensuring company’s conformity to the constant improvement and elaboration of specific quality objectives, corresponding to customer needs and corporate objectives. The process aimed at quality management system planning in order to implement general ISO 9001 requirements, to achieve quality objectives and to maintain quality management system integrity, when performing planning and amending actions. The process ensuring that after the establishment and implementation of quality management system in the company it became the subject to regular review, maintaining of the management system effectiveness in the changing conditions. The process that describes company activities in document and protocol management spheres. The group of processes ensuring the effectiveness of quality management system both in terms of satisfaction of internal company needs and customer requirements. It incorporates setting out competent staffing, providing the personnel with required infrastructure and work environment. The Human Resources Management process is being implemented in order to ensure the competence of the personnel involved in company activities. It incorporates recruitment, selection, training and certification of personnel. Additionally, it includes the measurement of employee satisfaction. The process ensuring that the employees, responsible for the quality of the software development product, work in the appropriate environment and possess sufficient instruments to ensure the quality of the performed tasks. The process of provision and management of the work environment indicators, contributing to appropriate performance of the software development process. It includes the maintenance of the work environment indicators in the limits defined by corresponding normative documents and guidelines. The group of processes, ensuring that the company guarantees the product’s conformity to all the requirements, testifies the conformity of the quality management system and constantly improves the effectiveness of the quality management system. The process of monitoring and assessment lies in the scope of measurement customer satisfaction, conducting internal audits, monitoring and measurement of processes (with the means of process metrics collection) and production (with the means of project analysis, verification and validation of the software product). The process of identification and control of all nonconformities of the software product, which arise during the final control and approbations, testing the system by the customer or operation errors. The process, which constitutes the basis for the improvement of quality management system. It measures the effectiveness of quality management system by the means of collecting and analyzing results of monitoring and measurement as well as data obtained from other sources. The process that ensures detection and implementation of continual improvements. The improvement is being performed by the means of detecting potential problems and working out corrective actions to avoid nonconformities and to solve already existing problems by elaboration of corrective actions and introducing amendments to quality management system.

Key benefits:

Well-defined processes Intellias utilizes process approach as the basis for structuring quality management system. Accordingly, the company has identified and employs four main process groups (A1 - quality management, A2 - provision of resources, A3 - product realization, A4 - measurement, assessment and improvement). The processes are in turn divided into subprocesses.		Consistency of improvements in quality assurance Besides utilizing ISO 9001:2000 approaches, Intellias pays close attention to industry specific unifying standard - ISO/IEC 90003:2004, Software engineering - Guidelines for the application of ISO 9001:2000 to computer software, being particularly useful in measurement of processes and enabling continual improvement.
Predictable and well-managed results The process of software development at Intellias is based on Rational Unified Process (RUP), methodology designed for software development by Rational Software company. RUP relies on the following principles: Requirement changes are noted and could be accommodated Risks are attacked early in development, since each iteration gives the opportunity for more risks to be identified Software architecture is improved through repeated scrutiny Focus on meeting customer requirements Continual quality management throughout product life cycle		Monitoring & Assessment Intellias is continuously executing monitoring and evaluation of the software development products with the means of analysis, verification and validation. The indicators that are taken into consideration include, but are not limited to: Functionality Convenience of maintenance Effectiveness Agility Usability Reliability
Increased operational efficiency Intellias optimizes operational efficiency by applying leverage technologies, implementing careful resource planning and employing processes to automate commonly repeatable tasks. Increased operational efficiency results in minimization of costs needed for routine operations and therefore enables us to deliver extra value to our clients.